In-person workforce services available at more American Job Centers throughout Illinois

Illinois Department of Employment Security

SPRINGFIELD — The Illinois Department of Employment Security announced earlier this week in-person workforce and limited unemployment services at American Job Centers now are available on an appointment-only basis at additional offices throughout the state, including one in Quincy at 107 N. Third.

To schedule an appointment, people should call the IDES Scheduling Hotline at 217-558-0401 and request a callback.  Appointments must be scheduled a minimum of 24 hours in advance. An appointment may be scheduled for one of the following reasons:

  •  Identity verification for an unemployment insurance claim
  •  Assistance registering with
  •  Assistance documenting work search activities
  •  Employment services, including resume and job search guidance
  •  Request to use the Resource Room to use computers with internet and other resources

Appointments will be available between 8:30 a.m. and 5 p.m. Monday through Friday. To ensure efficiency, each appointment will be 20 minutes in length. Visitors will be afforded a 10-minute grace period. Visitors scheduling an appointment must bring a photo ID and any other documentation required. A scheduled appointment is required for entrance into one of the offices.  Individuals arriving at an office without an appointment will be asked to schedule an appointment through the hotline for a later date. 

Masks or face coverings are required when entering an office.  If a visitor has been experiencing any symptoms or has been exposed to someone with COVID-19 within 14 days prior to their appointment, they will be required to reschedule the appointment.

IDES will continue to reopen additional offices on a phased basis and will announce the availability of phone appointments to further assist claimants.

Claimants are strongly encouraged to use the IDES website to apply and certify for benefits, enroll in direct deposit, change passwords, engage in work search and connect with an employment services professional, among other services.  Claimants also can continue to speak with an IDES expert by requesting a callback at 800-244-5631. If a callback is received at an inconvenient time, claimants may reschedule the callback for a specific time with a call center agent.

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