Memorial Hospital receives 17 awards at national convention in Florida

17 awards

Pictured from left, Brian Lee, CEO of Custom Learning Systems; Memorial Hospital staff, Ada Bair, CEO; Victoria Popela, DO; Raigan Brown, CNO; Heidi Jones, Lab Tech; Brad Culpepper, Director of Hospitality; Taylor Smith, RN; Beth Martin, RN; Nat Hall, CHRO; Emily Laws, Memorial Medical Clinics Manager; Theresa Klossing, Release of Information officer; Val Bostic, Director of Patient Experience; Jimmie Calhoun, Lead Culinarian at Hancock County Senior and Childcare Services. | Photo courtesy of Memorial Hospital

CARTHAGE, Ill. — Memorial Hospital was the recipient of 17 breakthrough awards at the annual Custom Learning Systems HealthCare Service Excellence Conference at Rosen Shingle Creek in Orlando, Fla.

The awards are based on patient experience in the following categories:

  • Hospital Consumer Assessment of Healthcare Providers and Systems
  • Emergency Department Consumer Assessment of Providers and Systems
  • Clinician and Group Consumer Assessment of Providers and Systems

Each category is broken down into emerald, ruby and diamond status. Receiving an emerald award means the patient experience was greater than the comparative database average. Receiving a ruby award means the patient experience was at least five percentage points higher than the comparative top box score, and receiving a diamond award means the patient experience was at least 10 percentage points higher than the comparative top box score.

For the HCAHPS section, Memorial Hospital received three emerald awards, five ruby awards, and one diamond award. The emerald awards received were for communication with doctors, discharge information and recommend the hospital. The ruby awards received were for communication with nurses, response of hospital staff, communication about medicines, clean hospital environment and rate hospital (9-10). The diamond award in the HCAHPS section was for quiet hospital environment.

For the ED CAHPS section, Memorial Hospital received one emerald award, one ruby award and two diamond awards. The emerald award received was for nurses treat with courtesy/respect. The ruby award received was for rating ER care 0-10. The diamond awards received were for getting timely care, domain performance and care within 30 minutes of getting to ED.

For the CG CAHPS section, Memorial Hospital received three emerald awards and one ruby award. The emerald awards received were for recommending our providers, provider explanation and access to care. The ruby award received was for care coordination.

Memorial Hospital is a 501(c)(3), non-profit critical access hospital, which employs more than 250 people, offers emergency, surgical, imaging (x-ray), laboratory, seven clinics throughout the region, and specialty clinics. For more information, visit www.mhtlc.org

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