Two Memorial Hospital employees receive highest award at national conference in Florida

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Ashlyn Housewright, left, and Theresa Klossing | Photos courtesy of Memorial Hospital

CARTHAGE, Ill. — Two Memorial Hospital employees recently were selected as winners of the Summit Award, the highest award of excellence presented at the HealthCare Service Excellence Conference. This year’s conference was held at Rosen Shingle Creek in Orlando, Fla.

Ashlyn Housewright, executive director of community health and wellness and registered dietitian, won the award for OASIS (Organizationally Advanced Service Improvement System) Super Coach. Housewright manages the work and responsibility of the OASIS teams throughout the Memorial Hospital organization. OASIS teams consist of leaders cross-departmental to carry out organization-wide best practice projects.

Theresa Klossing, release of information in medical records, won the award for service excellence ambassador. She serves as a coach to new service excellence advisors. She supports people on how to present the service excellence workshops to all employees in Memorial Hospital and the Hancock County Senior and Childcare Services organization. These presentations educate all employees on how to maintain the hospital’s five-star rating in patient satisfaction.

The Summit Award is awarded to individuals, teams and healthcare facilities who have made outstanding progress toward improving the patient experience and staff engagement.

The Summit Awards were presented by Custom Learning Systems during the annual HealthCare Service Excellence Conference, which is dedicated to delivering evidence-based solutions to help hospitals and other healthcare facilities improve the patient experience. To learn more, visit

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