Memorial Hospital earns five-star rating from the National Rural Rating System

5 star rating group photo

Front row from left, Brian Lee, CEO of Custom Learning Systems; Ada Bair, CEO; Brad Culpepper, Director of Hospitality; Sid Thrapp, Director of Environmental Services; Raigan Brown, Chief Nursing Officer; Chaka Batley, Director of Behavioral Health Services; Sheridan Voshake, Medical Laboratory Supervisor; Greta Wetzel, Executive Director of Memorial Hospital Foundation; Jackie Orr, RN; Jill Schlatter, Director of Diagnostic Imaging; and Mary Lou Sadler, Occupational Therapy Assistant. Back row from left, Ashlyn Housewright, Executive Director of Community Health and Wellness; Sadena Jackson, Director of Emergency Services/Education; Dr. Michael Ottney, and Shellie Mittermeyer, Executive Assistant. | Photo courtesy of Memorial Hospital

CARTHAGE, Ill. — Memorial Hospital recently was awarded a five-star rating by the National Rural Rating System (NRRS), a program recognizing excellence in rural healthcare.

The NRRS evaluates hospitals based on rigorous standards, including patient satisfaction, quality of care, and overall hospital performance. The five-star rating reflects Memorial Hospital’s ongoing commitment to meet the healthcare needs of the rural community it serves.

In a press release, Brian Lee, chairman of the National Rural Rating System, said, “This award is a tribute to their unwavering commitment, dedication, expertise and compassionate care provided to the community every day. In a rural setting, where healthcare challenges are unique and often complex, achieving this level of excellence signifies clinical capabilities and a deep connection to the community. This recognition reaffirms rural healthcare as a beacon of health, hope and healing.”

The Five-Star Rating System ranks rural and critical access hospitals, with five stars being the top ranking and one star being the lowest. The Star Ratings are like the CMS Stars, which allow hospitals/clinics to promote their success and are used as high-quality recognitions.

Sixty percent of small and rural hospitals do not qualify because of the low number of qualifying inpatients for the CMS Rankings, but they are held to the same high patient satisfaction criteria. This new program recognizes the work and dedication rural and critical access hospitals provide across the country. The rankings will include overnight hospital stays (HCAHPS – Hospital Consumer Assessment of Healthcare Providers and Systems) and are based on data collected by certified CMS patient satisfaction vendors.

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