Memorial Hospital receives five-star rating for fifth consecutive year for patient satisfaction

CARTHAGE, Ill. — The Centers for Medicare and Medicaid Services (CMS) has honored Memorial Hospital with a five-star rating for patient satisfaction for the fifth consecutive year.

This five-star designation is based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. The CMS rating system places five stars at the highest rating.

“Our team’s dedication to delivering quality care is beyond compare,” Raigan Brown, chief nursing officer at Memorial Hospital, said in a press release. “Achieving a five-star rating is a significant honor, but to earn this award for five years in a row is extraordinary. This accolade reflects the passion and commitment our team brings to patient care. We will continue our pursuit of excellence to ensure the best outcomes for everyone who enters our facility.”

As a reminder, patients filling out an HCAHPS survey is crucial for hospitals aiming to achieve a five-star rating. It not only aids in achieving a five-star rating but also contributes to a culture of continuous improvement within the hospital, ensuring that patient experiences and satisfaction remain a priority.